Online Reputation Monitoring

Because your brand should be under your control.

Leave surprises behind. Maintain an online presence that fully aligns with your brand.

Online

Reputation

Monitoring

Online

Reputation

How We Approach
Online Reputation Monitoring

Let’s face it – the Internet is a vast space. And when potential customers and employees search for your brand, they see much more than your website. If you aren’t monitoring and updating review sites and company listings, you are missing an opportunity to better control your messaging and reputation as well as resulting sales and hiring.

Our Proven Process

Learn

Our team will jump in to learn more about your brand, goals, and audiences. We’ll conduct a reputation audit, identifying sites where reviews live (and what they say about you) as well as relevant sites you are not currently on and a competitor analysis to understand how your competitors listings and reviews compare to yours.

Key steps during this phase:

Onboarding
Project Kickoff
Listing & Review Audit
Competitor Analysis

Strategize

Our partnership continues with helping your marketing team set priorities based on our findings. With our research and audits in hand, we will recommend up to five review sites where you should have a brand presence, a comprehensive plan for review collection and goals for the coming quarter and month.

Key steps during this phase:

Recommend Top Five Sites
Develop Monthly KPIs
Strategy Presentation
Plan Approval

Create

Once we have a set strategy we work closely with your team to ensure your directory listings are up to date and aligned with your overall branding and messaging. We’ll also create and share your custom report with updated tracking and goals.

Key steps during this phase:

New Directory Listings Setup
Current Directory Edits
Shared Review Report Creation

Grow

You’ll be in good hands as you are continually supported by your dedicated account team. As your brand receives mentions and reviews are posted, each instance will be added to a monthly report that you’ll receive, along with specific recommendations on what to prioritize next.

Key steps during this phase:

Monthly Monitoring
Media Watch
Monthly Reporting
Monthly & Quarterly Strategy Meetings

Pricing

After a robust learn and discover phase, including a comprehensive reputation audit, our monthly services help you stay on top of your brand's online presence.

Online

Reputation

Monitoring

Online

Reputation

Online Reputation Monitoring

Built for busy marketing leaders and their teams.

Starting at

2,250

USD /month

Includes

Brands We Work With

0 %

say reviews impact online buying

0 %

of job seekers read company reviews

0 %

of reviews are the result of a request

“I see Solid Digital as an extension of the Hireology team because they’ve helped us achieve so many of our digital marketing KPIs. They understand our business and our goals. They have consistently delivered with integrity, professionalism and creativity. I’m so impressed with their flexibility and customer centric approach. Working with the Solid Digital team has been nothing short of amazing. Thank you!”

“Solid Digital is very transparent and knows what they’re doing. They’re a great partner; the team has really learned and understands our business and goals. As a result, they’re thoughtful in their recommendations and ideations. They’re a nice plug-in for our team, and we can rely on them.”

“My monthly one-on-ones, as part of the Digital Growth program, help me to stay on track; I’m someone that blinks in May and is shocked that it’s all of a sudden June. The best part about chatting with Marla, other than the conversation, is that it provides an additional touchpoint for action items that I know will make an impact across our site.”

How can I manage negative reviews?

While you cannot control what clients write and post about your brand, you can solicit happy customers who will be likely to add positive reviews to the mix. Data shows that those researching actually trust a mix of positive and negative reviews – as long as the negative don’t outweigh the positive.

What are the most important review sites?

As a general rule, we consider Google and Glassdoor to be two review sites that should always on your radar as they are widely seen by both potential customers and potential employees. Other sites may be industry dependent such as G2 for software companies.

What is online reputation monitoring?

Online reputation monitoring is watching and reporting to help you keep track of your brand reviews and listings, as well as what your competitors are doing. It differs from online reputation management in that our service is not a software that updates or replies to your online mentions.

What is included monthly?

Our monthly online reputation monitoring service includes monitoring for any new brand name mentions, as well as listings/review sites, monthly reporting and recommendations.

Online Reputation Monitoring

Because your brand should be under your control.